FAQ

Our team gathered all common questions and inquiries we received from our customers and placed them on our FAQ page with their corresponding answers. When you need to know more about our machine solutions or services, our team is ready to help you.

General

Machines sales experience
Have your own team or industry resource
Experience in import

1) OEM service ;

2) Professional technical team: provide life-long technical support;

3) Professional loading team to ensure reasonable and effective loading;

4)Professional documentation team to prepare a full set of customs clearance documents

5) Dedicated Customers service team

Warranty

We choose the branded components and high quality material
We do whole structure processing to machine body.
We pay lot of attention to spare parts and prepare a lot of inventory.
We do 48 hours testing of machine before send out.
Worldmec offer one year warranty.

Lead Time

Full stock of small machines.
For standard machine model, we can send machines out within 7 working days;
Customized type usually takes around 1 month to do.

After Sales Service

Technical solutions: we can provide technical solutions within one day.
Online video: show you machine working video in factory . ( update every month)
Installation service: this is available with all of our machines, We dispatch technician to customer’s factory for installation machines. (Customers only need to pay for the airfare and hotel expense.)
Training service: Our technician will teach you how to use our machines. As well, you may send your technician to our company to learn how to operate machines.
Quality guarantee: 1 year warranty, we provide lifetime service. We arrange final test before shipment, After making sure machine is the best performance, then make shipments.
100% response rate: we will reply your question within 8 hours.

Payment

By T/T. Deposit when order and balance paid when machines are ready.Machines photos and video will be sent to you for app and also welcome to check machines.
By L/C at sight.

Shipping

Normal machine size and weight,just 1 or 2 sets, can be sent by LCL. Machines will be sent to sea port by trucks, and will be loaded into container there.
Several sets machines together will be sent by FCL. Loading will be done in our factory , and we will do fasten to the machine to ensure machines arrive safely.
Big size machines (width more than 2250mm) will be sent by flat rack.
Heavy duty machine(machine weight more than 32T per set) will be sent by bulk cargo ship.

Market Leading Metal Forming Mahcine Provider

Worlmec provides press brake and cnc laser machine that can satisfy

your requirements with best quality and service. Contact our sales team today!

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WORDLMEC